These terms set out the rules that govern your account on 11ck — what you agree to when you register, how we handle your transactions through Nagad, Upay and Bank Transfer, and what you can expect from us in return. Access to 11ck and the availability of any feature depends on your local law and the eligible regions we serve.
Account eligibility by local law
Nagad, Upay & Bank Transfer covered
Session controls in your account
Policy applies at registration
POLICY STANDING NOTICE
How These Terms Bind Your 11ck Account
By completing registration on 11ck, you confirm that you have read, understood and accepted every clause in these terms. This is a binding agreement between you and 11ck. If any clause is unclear, you should contact our support team before you proceed — not after a transaction has been made. These terms apply to every part of your account: the wallet balance, transaction history, any active session, and the account details you submit at registration. We may update these terms when policy changes require it. When an update takes effect, we will communicate the change through your registered contact details or via a notice in your account dashboard after login. Continuing to use the account after that notice means you accept the revised terms. Payment-related clauses specifically cover wallet actions processed through Nagad, Upay and Bank Transfer. Any transaction you initiate via these rails is subject to the limits, verification steps and processing conditions described in the payment section of your account. Where a discrepancy exists between a general clause and a specific payment clause, the specific clause takes effect for that transaction. Your current account balance and transaction record are always shown inside the account dashboard — that is the authoritative record we work from when resolving any query.
Nagad
Wallet transactions through Nagad are subject to the verification and limit conditions set in your account payment section.
Upay
Upay transfers follow the same account-side verification steps; the current status of any transfer is shown in your dashboard.
Bank Transfer
Bank Transfer instructions, including account field requirements, are listed in the deposit and withdrawal section of your account.
WHAT TERMS COVER
Where This Policy Applies and Where It Stops
Not every element you interact with on 11ck falls under a single clause. Understanding what these terms govern — and where they end — helps you know which channel to use when a question arises. The scope below outlines the four areas these terms directly address, so you can direct any question to the right place without delay.
Account Access
Terms cover registration, login, session controls and account-level settings. Eligibility to hold an account is determined by your local law and the eligible regions 11ck serves — we do not override that determination.
Transactions
All wallet activity — deposits and withdrawals through Nagad, Upay and Bank Transfer — falls within these terms. The specific limits and verification requirements shown in your account at the time of each transaction are part of this agreement.
Site Content
Game content, odds displays and account communications provided directly by 11ck are covered. RTP figures are shown only where the individual game or its studio exposes that data inside the lobby — we do not publish figures outside those disclosures.
Third-Party Services
External services — including payment processors and game studios such as PG Soft, Habanero and CQ9 — operate under their own terms. We are not responsible for the policies of those third parties, though we select partners who meet our content standards.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under These Terms
These terms are not only obligations — they also confirm specific actions available to you as an account holder. You have the right to review your full transaction history at any time inside the account dashboard. If you believe a record is incorrect, the process to raise that is straightforward: open a support request, cite the transaction reference shown in your history, and our team will locate the same record from our side. Account details you submitted at registration — including your contact information — can be updated through the account settings page. Changes to identity documents may require verification before they take effect; the fields and instructions are shown at that step. If you want to understand how a specific clause applies to your account, you can request a written explanation from our support team. We aim to respond through the channel you contact us on, using the same reference you provide.
Review Your Records
Your full transaction history — deposits, withdrawals and session activity — is available inside the account dashboard after login. This is the record we reference in any dispute resolution.
Correct Account Details
Contact and profile details can be updated in account settings. Where identity documents are involved, verification fields and instructions appear on that page before the change is confirmed.
Raise a Policy Question
If a clause is unclear or you believe a transaction was processed incorrectly, open a support request with the relevant transaction reference. We locate our record from the same reference you provide.
Request Support
You can reach us through live chat or the email address shown on the contact page. Include your account username and a clear description of the clause or transaction in question for the quickest resolution.
POLICY CONTACT PATHS
How to Reach Us About These Terms
When a clause in these terms raises a question, or when you need to flag a discrepancy in your account record, there are three direct routes to our team. Each channel handles policy and account queries — choose the one that suits your situation. We do not resolve policy matters through social channels, so use one of the paths below to get a documented response.
Live Chat
Open the chat widget from any page inside your logged-in account. State your query and include your account username so we can pull your record without delay.
Email Support
Send a message to the support email address shown on our contact page. Attach any relevant screenshots or transaction references — this creates a written record for both sides.
Account Dashboard
Many policy-related queries can be resolved without contacting us at all. Your current terms acceptance status, transaction record and account settings are all shown in the dashboard after login.
HOW WE HANDLE POLICY
Our Approach to Data, Security and Account Retention
Holding an account with 11ck means we store the details you submit at registration and the transaction data generated by your activity. We retain account records for the period required by the applicable policy framework; the specific retention period is stated in the data section of your account dashboard. We do not share your personal account data with third parties outside the scope described in these terms — payment processors receive only the fields needed to complete a transaction, and game studios receive no personal data at all. Account security is your shared responsibility under these terms. You are required to keep your login credentials private; any session initiated from your credentials is treated as authorised by you until you notify us otherwise. If you suspect unauthorised access, the account suspension request route is available in support — use live chat for the fastest response. Cookie and session data used during your visit is described in the separate cookie notice linked at the foot of every page.
Data Handling
Registration and transaction data is held for the retention period shown in the data section of your dashboard. We use it only for account management, payment processing and policy compliance — not for third-party marketing.
Account Security
You are responsible for keeping login credentials private. Any activity from your credentials is attributed to your account. Suspected unauthorised access should be reported immediately through live chat so we can act on it without delay.
Cookie and Session Policy
Cookies used during your session — including those that maintain your logged-in state — are described in the cookie notice at the foot of every page. You can adjust cookie preferences through your browser settings at any time.
Requesting Changes
To request a correction to the personal data we hold, or to ask about the retention period on your account, email the support address on our contact page with your account username and a clear description of the change you need.
TERMS FAQ
Common Questions About the 11ck Terms & Conditions
These are the questions our support team receives most often about these terms. If your question is not covered here, reach out through live chat or email with your account reference and we will respond in writing.
When do these terms apply to my account?
These terms apply from the moment you complete registration. By confirming registration you indicate that you have read and accepted the current version. If terms are updated, the revised version applies from the date shown in the update notice sent to your registered contact details.
Does 11ck cover transactions made through Nagad and Upay under these terms?
Yes. All wallet activity through Nagad, Upay and Bank Transfer falls within these terms. The specific limits and verification requirements for each method are shown inside your account at the time of the transaction — those conditions are part of the agreement.
How do I find out if my account is eligible under my local law?
Eligibility depends on your local law and the eligible regions 11ck serves. We cannot make a legal determination on your behalf. If you are uncertain, consult local legal advice before registering. We do not open accounts where access is not permitted under local law.
Can I dispute a transaction record shown in my account dashboard?
Yes. If you believe a transaction record is incorrect, open a support request through live chat or email and include the transaction reference shown in your dashboard history. Our team will compare that reference against our own record and respond with the outcome in writing.
What happens if 11ck updates these terms?
We will communicate any update through your registered contact details or via a notice in your account dashboard after login. The effective date of the revised terms is stated in that notice. Continuing to use the account after that date means you accept the revised version.
How do I request a correction to the personal data 11ck holds on my account?
Send a request to the support email address on our contact page. Include your account username and a description of the correction needed. We will confirm receipt, locate your record and respond in writing with the outcome or any additional verification steps required.
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