11ck Privacy Policy: What We Collect and How We Use It
At 11ck, your account data belongs to your session — we collect only what we need to run your account, process transactions through Nagad, Upay and Bank Transfer, and respond to your support requests. Access and eligibility depend on your local law and the eligible regions we serve, and this policy tells you exactly where your data goes and how you can act on it.
Data you control
Nagad, Upay, Bank Transfer context
Account-level records
Support contact routes
POLICY POSTURE
How 11ck Handles Your Personal Information
When you open an account with 11ck, we collect the details you provide during registration — name, contact information and the payment method you choose to link, whether that is Nagad, Upay or Bank Transfer. We also record session activity such as login timestamps, device type and the pages you navigate within your account area. This data serves three purposes: verifying your identity before a transaction is processed, responding accurately when you raise a support question, and maintaining an audit trail that protects your account from unauthorised changes. We do not sell your personal information to third parties. Data shared with payment processors — for example, when you initiate a Bank Transfer or a Nagad transaction — is limited to what that processor needs to complete the transfer. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules in eligible regions. You may ask us to confirm what we hold, correct inaccuracies or raise a deletion request by contacting support directly. Your eligibility to exercise these rights depends on local law and the eligible region under which your account operates.
Nagad transaction context
Upay payment records
Bank Transfer audit trail
Account session logs
Support contact history
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers data generated when you interact with 11ck directly — your account, your transactions and your support contacts. It does not extend to third-party services you reach through links on our pages, and it does not govern the data practices of payment processors you connect to independently. Understanding the boundary helps you know where to direct a data question.
Account Access
Data created when you log in, update account details or change contact information falls fully within this policy. We hold those records and you can request a summary or correction through the support channel at any time your account is active.
Transaction Records
When you initiate a Nagad, Upay or Bank Transfer transaction, a record is created in your account wallet history. That record is covered by this policy; the payment processor's own handling of transfer data is governed by their separate terms, not ours.
Site Content
Browsing activity within the 11ck platform — pages visited, session length, device type — is logged under this policy for account security and service improvement. We do not link this data to your identity for any advertising purpose outside the platform.
Third-Party Services
External links, game studios whose titles appear in our lobby, and any service reached by leaving the 11ck domain operate under their own privacy terms. We hold no responsibility for how those parties handle data you share with them directly.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
Your data rights are not passive. After login, your account dashboard shows the contact details and payment methods linked to your profile — you can review this at any time without contacting support. If you see an error in your registered name, phone number or linked payment method such as Nagad or Upay, raise a correction request through the support channel and we will action it once we verify the change is coming from the account holder. For a full record of the data we hold on your account — transaction history, login timestamps, support ticket records — submit a data access request via the contact form. We aim to respond within the timeframe set by applicable rules in your eligible region. If you want to close your account and request deletion of non-essential records, that option is also handled through the same support route. Eligibility for each right depends on local law and the region under which your account was opened.
Review Your Records
Log in and open your account dashboard to see the personal details, linked payment methods and transaction history currently held. This is the quickest way to confirm what we store without raising a formal request.
Correct Account Details
If your contact number, email or linked Nagad or Bank Transfer detail is wrong, contact support with the corrected information and your account verification. We update the record after confirming the change is authorised by the account holder.
Request a Data Summary
Submit a data access request through the contact form to receive a summary of what we hold. We handle these within the timeframe required by applicable rules for your eligible region — timing depends on local jurisdiction.
Close Account and Request Deletion
Account closure and deletion of non-essential personal records are handled through the support channel. Some data may be retained after closure as required by applicable rules; we will tell you what is retained and why when we process your request.
CONTACT POLICY TEAM
How to Reach Us About This Policy
If you have a specific question about how your data is used, want to exercise a right under this policy, or need to report a data concern, the routes below connect you directly to the team that handles account and privacy matters. All enquiries are logged and responded to in line with the requirements of your eligible region.
Support Contact Form
The contact form in your account area is the primary route for data requests, correction notices and deletion enquiries. Fill in the subject line with your specific privacy concern so the right team picks it up without delay.
Live Chat
For questions about what data is visible in your account or how a specific transaction record was created — for example, a Nagad or Bank Transfer entry — live chat connects you to an agent who can check your account in real time.
Email Support
Formal data access requests and account closure requests with a deletion component should be sent via email so both parties have a written record. Use the email address shown on the Contact page of your account area.
DATA HANDLING STANDARDS
How We Protect and Manage Your Account Data
Data handling at 11ck is built around the account, not around broad data harvesting. We collect session data — device type, login time, navigation path — to keep your account secure and to detect unusual access patterns. Cookies used on the platform are limited to session management and account state; we do not use tracking cookies for external advertising. Account passwords are stored in hashed form and are never accessible to support agents in plain text. If you believe your account has been accessed without your authorisation, contact support immediately via the form or live chat so we can lock the session and investigate.
Cookie Use
Cookies on 11ck are limited to session management — keeping you logged in, remembering your account state across pages. We do not use cookies to track your activity outside the platform or to share browsing data with advertising networks.
Account Security
Login credentials are stored in hashed form. Support agents cannot read your password. If you suspect unauthorised access to your account — including any linked Nagad, Upay or Bank Transfer detail — raise the concern through live chat immediately.
Data Retention
We keep your account records for as long as your account is open and for a period after closure as required by applicable rules in eligible regions. Non-essential data that falls outside this requirement can be deleted on request via the support contact form.
Policy Updates
When this policy changes in a material way, we notify you through the account area before the change takes effect. The current version is always available on this page, and the date of the most recent update is shown at the foot of this document.
POLICY FAQ
Common Questions About Your Privacy at 11ck
These are the data and privacy questions we receive most often from account holders. If your question is not answered here, use the contact form in your account area to get a direct response from the team that handles privacy matters.
What personal data does 11ck collect when I open an account?
We collect the details you provide at registration — name, contact information and any payment method you link, such as Nagad or Bank Transfer. We also log session data like login times and device type for account security purposes. We do not collect data beyond what is needed to run your account and process your requests.
Can I see all the data 11ck holds about me?
Yes. Submit a data access request through the contact form in your account area. We will provide a summary of the personal data we hold, including transaction records, contact details and session logs. Response timing depends on the requirements of your eligible region under applicable local rules.
How do I correct wrong information on my account?
Log in and check your account dashboard first — some details can be updated there directly. For changes to your registered contact number, email or linked payment method such as Upay or Nagad, contact support with the corrected information. We verify the change is from the account holder before updating the record.
Does 11ck share my data with third parties?
We share data only where it is necessary to process a transaction — for example, passing a reference to a payment processor when you initiate a Bank Transfer or Nagad payment. We do not sell personal data. Game studios whose titles appear in our lobby handle their own data separately under their own terms.
How are cookies used and can I control them?
Cookies on 11ck manage your session and account state — keeping you logged in and remembering your preferences within the platform. We do not use cookies for external advertising. Your browser settings let you manage or block cookies, though doing so may affect how your account session functions.
How do I request account closure and deletion of my data?
Send a closure and deletion request via the contact form or email support using the address shown on the Contact page of your account area. We will close the account and delete non-essential records. Some data may be retained as required by applicable rules in eligible regions — we will explain what is kept when we process your request.
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